New Delhi. The Central Consumer Protection Authority (CCPA) has issued notices to Ola and Uber, the two online ride-hailing platforms for unfair trade practices and violation of consumer rights.
As per the data from the National Consumer Helpline (NCH), from 01.04.2021 to 01.05.2022, 2,482 grievances were registered by consumers against Ola and 770 grievances were registered against Uber.
Last week, the Department in a meeting with ride-hailing companies Ola, Uber, Rapido, Meru Cabs, and Jugnoo directed them to become convergence partners in the National Consumer Helpline, to enable better grievance redressal for consumers and also comply with Consumer Protection Act, 2019 and E-commerce Rules.
